OnlyCanalsOnlyCanals · Support & information
Delete your OnlyCanals account
Updated 16 September 2026
Delete from the app
Open Settings, open your account, select Delete account and confirm. You need an internet connection and access to your account. Deletion is permanent. Save any information you want to keep first.
Request deletion without the app
Email sam@globalmaximum.com from your registered address with the subject 'OnlyCanals account deletion'. Say that you want your OnlyCanals account and associated data deleted. No installation or sign-in is required to send a request. Sam Shields may ask you to verify ownership before acting. Never send a password or sign-in code. We will reply to explain verification, completion and any information that must be retained.
What is deleted and what may remain
Deletion removes your authentication account, profile, owned synced trips, favourites, notes, boats, logbook, Live Reports and uploaded evidence from the active service. Historic contribution audit records can retain content and identifiers; moderation history can retain actions without the deleted moderator identity. Security logs, backups and support correspondence can remain under provider or operational retention arrangements, or for legal obligations and disputes. Ask us to review any retained personal information. Deletion is not the same as archiving a report.
Copies on your devices
Deleting through the app also clears that account's local records on the device used for deletion. Other devices, guest records and copies you exported may remain. Reset local app data or clear the app's storage on those devices. Signing out, uninstalling or resetting local data alone does not delete your cloud account. For a request to delete particular data while keeping your account, email support and describe the records.